Privacy policy
Privacy Policy
Last Updated: 7 July 2026
Fast Break Trading Cards Pty Ltd ("Fast Break", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you:
• visit our website;
• purchase products from us;
• create an account;
• participate in live streams or selling;
• submit cards for grading;
• consign items for sale;
• register for events;
• communicate with us; or
• otherwise interact with our business.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Fast Break Trading Cards Pty Ltd operates an Australian retail and online business specialising in sports cards, trading cards, memorabilia and related collectibles.
Services include:
• Retail and online sales
• Buy / Sell / Trade services
• Consignment services
• Trading card grading submissions
• Live streams and selling
• Community events
• Loyalty programs
• Promotional competitions
• Product pre-orders
Privacy Officer
Fast Break Trading Cards Pty Ltd
75 Tulip Street
Cheltenham VIC 3192
Australia
Email: customerservice@fastbreaktradingcards.comÂ
Our Commitment to Privacy
We are committed to collecting only information reasonably necessary for our business, being transparent about how information is used, keeping personal information secure, allowing customers to access and correct their information, complying with Australian privacy laws and responding promptly to privacy enquiries and complaints.
 What Personal Information We Collect
Depending on how you interact with us, we may collect:
• Identity information
• Contact details
• Account information
• Transaction history
• Payment confirmations (we do not store full credit card details)
• Shipping information
• Communications
• Device and website usage information
• Grading submission details
• Consignment information
• Buy / Sell / Trade information
• Event registrations
• Marketing preferences
Sensitive Information
We generally do not collect sensitive information unless required by law or with your consent.
How We Collect Information
We collect personal information directly from you when you place orders, create accounts, register for events, participate in live streams and selling, submit grading orders, consign items, contact us, subscribe to marketing or otherwise interact with us. We also collect information automatically through cookies and from trusted service providers where reasonably necessary.
Why We Collect Personal Information
We collect personal information to:
• process orders and payments;
• deliver products;
• administer grading submissions and consignments;
• manage live streams and selling and events;
• provide customer support;
• prevent fraud;
• comply with legal obligations;
• improve our services; and
• send marketing communications where permitted.
Lawful Basis for Collection
We collect and use personal information because it is necessary to perform our contract with you, you have provided consent, we have legitimate business interests, or collection is required or authorised by Australian law.
If You Do Not Provide Information
If you do not provide requested information, we may be unable to process orders, provide services, verify your identity or respond to enquiries.
How We Use Personal Information
We use personal information to:
• process and fulfil orders;
• verify customer identity;
• administer accounts;
• process payments and refunds;
• arrange shipping and delivery;
• manage grading submissions and consignments;
• administer live streams, selling and events;
• provide customer support;
• improve our website, products and services;
• detect and prevent fraud;
• comply with legal obligations; and
• send marketing communications where you have consented or where otherwise permitted by law.
Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to:
• Shopify and Shopify service providers;
• payment processors;
• Australia Post and courier providers;
• grading companies (such as PSA, CGC and Beckett where selected);
• technology, cloud hosting and IT providers;
• marketing and analytics providers;
• professional advisers;
• insurers;
• government agencies or regulators where required by law; and
• any other party where you have authorised the disclosure.
Shopify and Third-Party Services
Our online store is hosted by Shopify. Personal information submitted through our website may be processed by Shopify to facilitate ecommerce functionality, payment processing, fraud prevention and website administration. We encourage customers to review Shopify's own privacy documentation for additional information.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
• remember your preferences;
• keep your shopping cart active;
• analyse website traffic;
• improve website functionality;
• personalise content and advertising; and
• maintain website security.
You may disable cookies through your browser settings, although some website functionality may no longer operate correctly.
Analytics and Advertising
We may use Google Analytics, Meta Pixel and similar technologies to better understand how visitors use our website and to measure the effectiveness of advertising campaigns. These technologies may collect information such as IP address, browser type, pages visited and interactions with our website.
Marketing Communications
Where permitted by law or with your consent, we may send newsletters, promotional offers, product announcements and event information.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications or by contacting us directly.
Transactional communications relating to orders, accounts or customer service may still be sent where necessary.
Live Selling, Events and Social Media
If you participate in live selling, events or competitions, your name, username, voice or image may appear in livestreams, photographs or promotional material. By participating, you acknowledge that such content may be published on our website or social media channels unless otherwise agreed.
Overseas Disclosure
Some of our service providers operate outside Australia. As a result, personal information may be transferred to or accessed from countries including the United States and other jurisdictions where our technology providers operate. We take reasonable steps to ensure overseas recipients protect personal information in accordance with applicable privacy laws.
Children's Privacy
Some of our products and services are directed to children under 18 years of age however we do not knowingly collect personal information from children without appropriate parental or guardian involvement where required.
Fraud Prevention and Identity Verification
To protect our customers and business, we may undertake identity verification and fraud prevention measures in connection with high-value purchases, consignments, grading submissions, refunds, chargebacks and suspicious transactions. We may refuse transactions or request additional information where reasonably necessary.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include secure hosting, encrypted communications where appropriate, multi-factor authentication where practicable, access controls, staff confidentiality obligations, system monitoring, software updates, malware protection and secure payment gateways. While we take reasonable precautions, no method of transmission or electronic storage is completely secure.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to provide our products and services, comply with legal, taxation and accounting obligations, resolve disputes, enforce agreements and protect our legitimate business interests. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Access to and Correction of Personal Information
You may request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer. We may require proof of identity before processing your request. We will respond within a reasonable time and may refuse access only where permitted by law, providing written reasons where required.
Privacy Complaints
If you believe we have breached your privacy or the Australian Privacy Principles, please contact our Privacy Officer in writing.
We aim to acknowledge complaints within five (5) business days and endeavour to investigate and respond within thirty (30) days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Notifiable Data Breaches
Where an eligible data breach occurs, we will comply with our obligations under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner where required by law.
Your Choices
You may choose not to provide certain personal information; however, this may limit our ability to provide products or services. You may also unsubscribe from marketing communications at any time while continuing to receive transactional communications relating to your purchases or account.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes to our business practices, legal obligations or technology. The current version will always be published on our website together with the date it was last updated.
Contact Us
Privacy Officer
Fast Break Trading Cards Pty Ltd
G05 75 Tulip Street
Cheltenham VIC 3192
Australia
Email: customerservice@fastbreaktradingcards.com
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
Governing Law
This Privacy Policy is governed by the laws of the Commonwealth of Australia and, where applicable, the laws of the State of Victoria. Nothing in this Privacy Policy limits any rights you may have under applicable Australian privacy legislation.
Conclusion
Fast Break Trading Cards Pty Ltd is committed to protecting your privacy and handling personal information in an open, transparent and responsible manner. We continually review our privacy practices to ensure compliance with applicable Australian privacy laws and to maintain the confidence of our customers.
